Add a new mapping

Overview

The Gravity Forms Integration allows you to create SupportCandy tickets from Gravity Forms submissions.
Create a mapping to connect Gravity Forms fields with the corresponding SupportCandy ticket fields. When a customer submits the mapped form, SupportCandy automatically creates a new ticket using the mapped field values.

Where to Find

Go to Support → Settings → Gravity Forms.

Add a New Mapping
  1. Create the required form in Gravity Forms.
  2. Go to Support → Settings → Gravity Forms.
  3. Click Add Mapping.
  4. Select the Gravity Form you want to connect.
  5. Map the Gravity Forms fields to the corresponding SupportCandy fields.
  6. Save the mapping.

After saving the mapping, submissions from the selected Gravity Form can create SupportCandy tickets automatically.

How It Works

When a customer submits a mapped Gravity Form, SupportCandy creates a new ticket.
The ticket fields are populated using the values received from the Gravity Form according to the configured mapping.
For example, you can map a Gravity Forms Name field to the SupportCandy Customer Name field.

Allowed Field Mapping

SupportCandy only allows compatible Gravity Forms field types to be mapped to each SupportCandy field type.

SupportCandy Field Type Allowed Gravity Forms Field Types
Checkbox Checkbox, Multiselect, Select, Hidden
Date Date, Hidden
DateTime Date, Hidden
Email Email, Hidden
File Attachment – Multiple File Upload
File Attachment – Single File Upload
Multi-select Checkbox, Multiselect, Select, Hidden
Number Number, Hidden
Radio Button Radio, Select, Hidden
Single Select Select, Hidden, Radio
Text Area Textarea, Name, Text, Email, Number, Hidden, Date, Time, Phone, Website, Address
Text Field Name, Text, Email, Number, Hidden, Date, Time, Phone, Website
Time Time, Hidden
URL Website, Hidden
Add Recipient Email
Category Select, Hidden, Radio
Customer Email Email, Hidden
Customer Name Name, Text, Hidden
Description Textarea, Name, Text, Email, Number, Hidden, Date, Time, Phone, Website, Address
Priority Select, Hidden, Radio
Status Select, Hidden, Radio
Subject Name, Text, Email, Number, Hidden, Date, Time, Phone, Website
Allowed Field Mapping

The following Gravity Forms field types can be mapped with SupportCandy fields:

  • Single Line Text
  • Paragraph Text
  • Drop Down
  • Number
  • Check Boxes
  • Radio Buttons
  • Hidden
  • Name
  • Date
  • Time
  • Phone
  • Address
  • Website
  • Email
  • File Upload
  • Captcha
  • List
  • Multiselect
  • Consent

Fields that are not listed can be supported through custom code as a paid customization.

Gravity Form

Mapping

Notes / Tips
  • Create the Gravity Form before creating its SupportCandy mapping.
  • Map fields with compatible field types to avoid incorrect ticket data.
  • Test the form after saving the mapping to confirm that tickets are created correctly.
  • Use custom code customization for unsupported field types when required.
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