Overview
The General Setting for Ticket Tags allows administrators to configure the default appearance of ticket tags.
You can set the default text color and background color for tags created from the individual ticket page.
Where to Find
Go to Support → Settings → Ticket Tags → General.
How It Works
The appearance configured here becomes the default appearance for every new tag created from the individual ticket page.
You can customize the tag appearance using:
- Text Color – Sets the default color of the text displayed on the tag.
- Background Color – Sets the default background color of the tag.
Step-by-Step Guide
- Go to Support → Settings → Ticket Tags → General.
- Set the desired Text Color.
- Set the desired Background Color.
- Save the settings.
Example
If you set a specific Text Color and Background Color, these colors will be used as the default appearance when a new tag is created from the individual ticket page.
Notes / Tips
- These settings define the default appearance for newly created tags.
- You can use the settings to keep ticket tags visually consistent.
- Agents need the Modify Tags capability to modify tags when their role permissions allow it.