The AI Assistant is now a part of the Core SupportCandy Addon, designed to boost agent efficiency and elevate your customer experience. Follow this quick guide to activate and access your AI Assistant.
Step-by-Step Activation Guide
- Navigate to Dashboard: go to Support → Settings → AI Assistant.
- Enable the Feature: Locate the, switch it to Enabled, and click Save.
- Configure Your Settings: Once activated, you can fully customize by navigating to the below in same setting.
What's Next?
Once enabled, your agents will immediately gain access to powerful features directly within their ticket editor, including Auto Draft Replies, Instant Ticket Summaries, and Polished Replies tailored to your brand voice.
Learn how your can train the AI Assistant in the later articles.